Top Skills Lab Limited

4 job(s) at Top Skills Lab Limited

Anonymous Nairobi, Nairobi County
Feb 06, 2018
Full time
Job Title:  Client Relationship Assistant  Reporting to:  Marketing supervisor   Personnel reporting  to you:  None    Job objective:The position will be responsible implementation social media marketing and management clients’ relationship.  KPAs:Acquisition of new clientsClient retention Customer satisfactionTimeliness of service  Duties include :·         Manage clients queries (email, telephone, walk in, social media) ·         Creation and publishing of content on social media (Facebook, Instagram, twitter, LinkedIn, WhatsApp). ·         Participation in the company’s marketing projects. ·         Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns. ·         Review all social media posts for the company ·         Manage company Helpdesk which includes assigning call to individuals follow up on closure and communication to clients ·         Promote content through social advertising. ·         Acquisition of new business through social media ·         Implement retention management strategies. ·         Identify and execute growth opportunities within assigned portfolio ·         Identification  and communication of customer satisfaction areas ·         Ensuring company website has current and relevant content  KPMs :  New clientsCustomer satisfaction levelTurnaround time  Skills & EducationForm four levelDiploma in business management  or equivalent post-secondary training in customer serviceMinimum 1 years in a customer service  position with proven skills in management of helpdeskExcellent communication both in spoken and written English Excellent computer skills and social media awarenessAttention to details  
Anonymous Nairobi, Nairobi County
Feb 06, 2018
Full time
Job Title:  Field Sales Representative  Reporting to:  Director    Personnel reporting  to you:  None    Job Objective:The position will be responsible for seeking out and engaging prospects by providing solutions to the customers’ dry-cleaning needs in order to satisfy them and thereby boost company revenue and profitability.  KPAs:Acquisition of new clientsClient retention Customer satisfaction  Duties include :Coordinate picking and delivery of customer clothesPresent, promote and sell services to existing and prospective customersPerform needs analysis of existing and potential customers in order to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingCoordinate sales effort with team members and other sections of the companyProvide management with reports on customer needs, problems, interests, competitive activities, and potential for new services.coordinate promotional activitiesContinuously improve through feedback Prepare weekly activity schedule for planed prospects and activities, call or visit and write an after sell report.Maintain proper record of prospects made, activities undertaken, activations done and give a written report every month.Provide quarterly market intelligence report to the management.    KPMs :  New clientsCustomer satisfaction levelTurnaround time  Skills & EducationForm four levelDiploma in sales and marketing  or equivalent post-secondary training in salesMinimum 2 years in a sales  position with success track recordMust have a valid driving and has an experience in driving company sales or supplies vehicle Attention to details
Top Skills Lab Limited
Dec 01, 2017
Part time
JOB SUMMARY This position will report to community corporate social responsibility administrator. The volunteer will be responsible for operationalizing the organizations community agenda in the assigned region mainly through facilitating career development interventions. The job will have 90% field activities with regular meetings to assess on progress.   KEY DUTIES AND RESPONSIABILITES   Co-ordinate career development interventions within the assigned areas.Reporting to the CSR administrator.     QUALIFICATIONS   Diploma in business or social work related course    JOB SKILLS AND ABILITIES   Strong interpersonal/communication skillsAbility to work effectively with others in a group and one on one settingReliableHigh level of integritySelf-driven  
Top Skills Lab Limited
Oct 19, 2017
Intern
This position will report to community corporate social responsibility administrator. The volunteer will be responsible for operationalizing the organizations community agenda in the assigned region mainly through facilitating career development interventions. The job will have 90% field activities with regular meetings to assess on progress.