12 jobs found in Customer Service

Client relations manager is a key member of  Sendy’s sales management team. Your role is to manage and protect the relationship between Sendy and our most important clients. Your aim is to maximize long-term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty, ultimately growing their revenue potential. RESPONSIBILITIES : Manages escalated client complaints, above and beyond that which the Customer Care team can handle immediately.Develops, tracks and reports key performance measurements on key accounts.Develops and implements process and procedures to improve operational efficiency for key accounts.Oversees cross functional work areas targeted to resolve issues raised by key accounts.Build and maintain relationships with clients and key personnel within our big corporate accounts.Conducting business reviews to ensure clients are satisfied with their products and services.Growing MoM total revenue (and deliveries) in key accounts according to monthly targets.Informing customers about other products the company offers.Attending meetings with clients to build relationships with existing accounts.Achieving client relationship targets and KPI’s as set by the Head of Sales.Working closely with Account Managers and Sales Consultants.Escalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews.Monitoring company performance against service level agreements and flagging potential issues.Updating the CRM and ensuring account managers are aware of changes within clients.Passing leads to the sales team and following up on progress.Liaising with internal departments to ensure client needs are fulfilled effectively KPIs Average growth rate of key accountsRetention rate for Corporate ClientsAverage revenue per key account# of ‘high risk’ clientsCustomer Satisfaction indexAverage # contact moments per client MORE ON SENDY Sendy is​ THE delivery partner for moving packages in Kenya. Sendy provides an app and web platform that enables individuals and small businesses to connect with Riders and Drivers and request on-demand or scheduled courier services anytime, any day, 24/7. To support our mission, we partner with drivers (boda bodas, vans and pickup trucks, 3-ton trucks), extensively vet and train them, and then connect them to our GPS enabled tracking and dispatching system where individuals and businesses can request and track their courier services. Partnership is the foundation of what we do. By partnering with Riders, Drivers, and Small Businesses, we empower individuals to grow their livelihood. We do this by building a platform that is Simple, Transparent, and User Centric. APPLY Please forward your CV and quick summary (one paragraph) on why you’re interested in the position to jobs@sendy.co.ke​ ​.  

   Our Client is currently recruiting customer service executives. Job Responsibilities:  · Cold calling clients · Perform analysis of marketing and sales data · Seek and analyze competitor marketing and sales materials both on and offline · Enter contact information into contact management systems · Provide support to social media efforts · Administrative and Support roles Requirements for the customer service executive job · At least 3 months experience in a call centre  · This person should have excellent verbal and written communication skills, with extensive knowledge of Web and social media. · Marketing, Sales or any other Business related qualification  

An established organization in the Education industry is expanding and looking for young female graduates for counselling position. Send your CV and passport size photo by 29th May. Job Functions : a. Customer services - Counselling b. Social Media updating c. Maintaining/Updating office data d. Visiting clients e. General office duties

Organisation: Bro. McKnight & Associates (BMA) Designation: Networking Associates (NA) Location: Country-wide. Mandate: To Network with Prospective Clients and Investors for BMA. Specific Deals availed upon Application/Enquiry below. Requirements: Ability to Network effectively. Persons with proven quantifiable track record in either  Leadership, Intra/Entrepreneurial or Technology or Finance or Marketing competencies have an added advantage. Engagement: Part-Time/Flexible Pay/Perks: Allowance KES 10,000-50,000 p.m. and Commissions Type/Duration: Contract 1-5 years Renewable. Application/Enquiry: Email jobs@bma.or.ke URL www.bma.or.ke/jobs Due Date: Ongoing on early-bird-catches-the-worm basis.

We are a blue chip Company, a leader in the broadcast media sector. We seek to appoint a suitably qualified & dedicated individual to assume the responsibility of Commercial Legalization Specialist. This position will be based in Nairobi, Kenya and the successful candidate will report to the Piracy Manager.   The Main Purpose of the Commercial Legalization Specialist is to oversee all aspects of commercial ant-piracy legalization and push for commercial customers to adhere with the contract signed with the business.   CONTEXT (External factors which influence the work environment, taking future conditions and strategic imperatives into account)           Multi-cultural environmentChanging, Dynamic and Expanding EnvironmentLeading Edge TechnologyBusiness ProcessesPerformance Driven EnvironmentDiverse Business UnitsKenya Commercial LegalizationWork with Anti-Piracy commercial legalization teams   CUSTOMERS (External and internal individuals or groups to whom products, services, programs and information must be provided)MAL business unitsCorporate - Commercial Customers/ SubscribersAfrica/Kenya ManagementCommercial Representatives / Sales Representatives / InstallersOperations and Sales ManagersCorporate Customers – General and Financial Managers of Various EstablishmentsIPTV Installers / Service Providers and IntegratorsOther MCK departments e.g. Sales, Finance, Contact CentreAnti-Piracy ManagerPiracy Teams   OUTPUTS:   (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)  Manage overall Commercial legalization functions relating toChannels, new and existingCommercial LegalizationDrive commercial legalization incremental revenues for KenyaImplementation of Signed SLA Agreements and Adherence to the document for Payments, Services and ProductsLiaise and work with operation and sales teams on all commercial-related functions, and ensure implementation thereofWork with Anti-Piracy Manager on Anti-piracy related projectsMonthly reporting on all commercial legalization incremental revenues for Kenya.Receiving complaint from commercial clients and forward to relevant department.   COMPETENCIES    (Personal capabilities which are critical to the production of quality outputs)   QualificationsA University Degree in Social Sciences or a Business related fieldA thorough knowledge and understanding of Excel and spread sheet.Analytical and an eye for detailAbility to organize, arrange and plan with precision.Customer service experience is a must.Possession of a valid driving licence will be an added advantage   KnowledgeClarity System KnowledgeCommercial Policies and ProceduresContractual understandingMarkets and Corporate CompaniesCommercial Sales EnvironmentProducts and ServicesAfrica BusinessInterpersonal SkillsAnalytical skillsProblem solvingTimely and quality decision makingService OrientatedWithstanding pressureResults drivenVerbal / written communicationNumerical and figure orientatedPlanning/ organizing skillsRelationship buildingTrend Analysis Personal QualitiesIntegrity and trustCultural sensitivityCustomer FocusedLogical, Rational Thinker

Job Description : Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities : deal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service process   Education and Experience : diploma, general education degree in IT or it's equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsStrong Background in ITknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledge

Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Primary responsibilities Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Ensure reception area is tidy.Coordinate mail flow in and out of office.Give visitors badges and direct them to the relevant offices.Issue factory passes.Collect and distribute parcels and other mail.Take and relay messages.

AboutSynergy Innovations is a Kenyan Electronic company. Synergy designs, develops, and distributes mobile phones including smartphones, tablets, Smart TV, Home Theatre, Smart Refrigerators , Smart Microwave Ovens, Smart Car Stereos, Mobile Apps, Artificial Intelligence Applications and related Consumer Electronics and Accessories Key ResponsibilitiesMaintain Customer focus at all times and respond to customers’ enquiries.Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual marketsTake ownership of queries and proactively follow through to resolution.Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.Maintain professional working relationship with internal and external customers, customer service management and colleagues.Perform quality assurance on work processed.Report workload statistics as required.Provide flexible support for team members and other teams and foster a positive and a motivating environment.Demonstrate a positive and flexible approach to changing business priorities.Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.Identify and escalate recurring or consistent problems with systems functionality.Understand priorities, products and services and have a good grasp of how the company is run.Requirements Diploma level\ Graduate.Business management backgroundFluent in English and SwahiliProven customer service skills preferably in a call center environment..Good knowledge of relevant computer programs and telephone systems.Ability to learn about products and services.Excellent knowledge of English and Swahili.Must possess excellent verbal and written communication skills.Can work in shift. Application Process.Please submit application by 27th March for a new career opportunity. Only shortlisted applicants will be contacted. 

Our Client is currently recruiting customer service executives.Responsibilities    Cold Calling Clients    Perform analysis of marketing and sales data    Seek and analyze competitor marketing and sales materials both on and offline    Enter contact information into contact management systems    Provide support to social media efforts    Administrative and Support rolesRequirementsAtleast 3 Months Experience in a call centreThis person should have excellent verbal and written communication skills, with extensive knowledge of Web and social media.EducationMarketing, Sales or any other Business related qualification 

Our Client is a Training company currently recruting Customer Care InternsResponsibilities Cold Calling ClientsPerform analysis of marketing and sales dataSeek and analyze competitor marketing and sales materials both on and offlineEnter contact information into contact management systemsProvide support to social media effortsAdministrative and Support roles RequirementsThis person should have excellent verbal and written communication skills, with extensive knowledge of Web and social media.  EducationMarketing, Sales or any other Business related qualification