20 jobs found in Customer Service

Our Client is an ICT company currently looking to hire a Customer Service Coordinator. Job Description Project team Schedule and allocate the technical team to specific projects / sites.Coordinate the project team to deliver projects within time and budget constraints.Handover documents and supporting the project team with day-to-day tasks as appropriate to role.Supporting the Product Manager at project initiation meetings Project communication Create/update survey Diagrams, Risk & Issue logs.Communicate plans and progress of projects to the client.Cross check project requirements to ensure the appropriate level of quality assurance is maintained.Assist in peer reviews of others project deliverables.Interact with customers, project teams and other internal teams maintaining strong flow of communication.Acting as document librarian uploading project information onto on-line management systems such as our Internal Client Relationship Management System (CRM) and ERP.Manage Service Level agreements and facilitate their renewal.Support Customer Service Manager with reporting activities. Managing Call - outs Manage the deployment of small call-out solutions and projects for our internal & external customers.Manage the customer cancellation of solutions and components.Ensure that equipment requirements for operations & customer projects are approved. Project Efficiency Support of “best practices”; make recommendations to facilitate positive changes to the further development of project processes. Personnel Management Maintain records of personnel project assignments and provide a daily report to the Customer Service Manager and the Human Resource Manager.Directly in charge of time attendance of the technical personnel assigned.Follow up with the customer service manager to ensure that complains raised by engineers assigned are dealt with in the shortest time possible.Maintain a motivated technical team in line with the HR goals. Qualifications Academic Qualifications Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information Technology Installation industry experience.Extensive certification in Project Management and customer care. Knowledge Requirements Proficiency in Microsoft Visual studio and Microsoft Project applications.Exposure to Prince2 Project Management Methodologies.Information Technology Project management

Our client is seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:   Customer Service Agent   The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.   Principal Accountabilities:   Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)   Providing answers and solutions to the customers in a professional manner   Responding promptly and effectively to incoming customer calls, chats and emails   Ensuring that more complex customer issues are followed up and resolved in a timely manner   Developing customer relationships by maintaining contact at an appropriate level   Ensuring feedback on recurring customer issues is given to the Team Leader   Key Skills and Qualifications:   Diploma/ Degree in Customer Service or any related field   A minimum of 2 years’ experience in a contact centre environment   Strong organisational skills, with a proven track record of working under pressure and tight deadlines   Excellent communication, problem solving and interpersonal skills   A proven team player with a can do attitude. Flexible approach to working in a dynamic and often hectic environment

Job Title:  Client Relationship Assistant  Reporting to:  Marketing supervisor   Personnel reporting  to you:  None    Job objective:The position will be responsible implementation social media marketing and management clients’ relationship.  KPAs:Acquisition of new clientsClient retention Customer satisfactionTimeliness of service  Duties include :·         Manage clients queries (email, telephone, walk in, social media) ·         Creation and publishing of content on social media (Facebook, Instagram, twitter, LinkedIn, WhatsApp). ·         Participation in the company’s marketing projects. ·         Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns. ·         Review all social media posts for the company ·         Manage company Helpdesk which includes assigning call to individuals follow up on closure and communication to clients ·         Promote content through social advertising. ·         Acquisition of new business through social media ·         Implement retention management strategies. ·         Identify and execute growth opportunities within assigned portfolio ·         Identification  and communication of customer satisfaction areas ·         Ensuring company website has current and relevant content  KPMs :  New clientsCustomer satisfaction levelTurnaround time  Skills & EducationForm four levelDiploma in business management  or equivalent post-secondary training in customer serviceMinimum 1 years in a customer service  position with proven skills in management of helpdeskExcellent communication both in spoken and written English Excellent computer skills and social media awarenessAttention to details  

This January (2018) Yusudi LIFE SKILLS Training and PAID internship program is offering the youth an opportunity to get trained on the key soft skills that will help them stand out in the current labor market, then get a guaranteed internship where they can put these skills into practice. If you are a recent graduate looking to build your career and make a name for yourself in the working world, book your slot and apply now for our Life skills training program and gain experience coupled with extra skill set.  The 5-month program includes a one-month training on the specific key areas that Yusudi tailored from first hand information received from various employers and companies. These are: Communication with confidence: this has to do with speaking & writing in ways that will help you to get taken seriously in the workplace.Professional approach: this deals with correct workplace conduct and business etiquette.Self-Learning: this has to do with continuous learning in order to stay relevant in the very fast paced working environments.Entrepreneurship: this is about coming up with viable ideas and how to go about building them from scratch till they scale.Job related skills: this is a basic training on the key job areas in which we offer internship placements.  Thereafter, applicants who performed well during the training, get an internship placement for 4 months or more which, depending on how well they make use of the skills gained, could lead into long term employment. Yusudi offers internship placements in the following key areas: SalesBusiness DevelopmentContent and Digital MarketingBusiness Administration Customer service     Responsibilities     Yusudi Life skills training and Internship program requirements are as follows: You should be available full time for the duration of the program i.e. 5 months.You should have a degree/ a diploma in any field.You should reside within the Nairobi area during the duration of the program at least.You're main interest for taking up the program should be professional development so as to further your career. NB: Internship placement is dependent on your performance and attitude during training

Our Client is a Digital Marketing company currently recruting an Administrative intern Th Role Performs administrative duties for executive management.Responsibilities may include screening calls; managing calendars; meeting and events arrangements; preparing reports and financial data; customer relations.Requires strong computer and internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.Sensitivity to confidential matters will be required.Provides clerical and minor technical support for the company.Record keeping responsibilities may include sales and expense reports, electronic database for prospective customers.Plan meetings and ensure that clients projects are within the timelines requiredManage and coomunicate with free-lance creatives  and the accountant to ensure deadline are metBasic book-KeepingAble to work independently with minimal oversight.

Our Client is an Insurance Brokerage Company  looking to employ an Assistant Underwriter in its Generak Insuerance Division – .  Reporting to the Managing Director this person shall be responsible for;   All functions relating to new business; Open & maintain records on the company IBMIS systemUnderstand quotations, complete proposal forms & prepare risk notesRaise invoices and collect premiumUnderstand policy documentsCorrespond with clients   All functions relating to renewals; Renewal correspondence & discussions with clientsRenewal correspondence with the various insurance companiesRaise invoices and collect premium    All functions relating to additions and deletions; Correspond with the various insurance companiesRaise invoices    All functions relating to claims; Carry out claims process from initiation until settlement   Client Servicing; Visit corporate clientsKeep clients updated of new developments in the industryProvide client monthly statementsConduct member education      Personal Attributes; Strong interpersonal skillsAbility to work under pressure, prioritise work and multi-taskGood oral and written communication skillsStrong organisational skills  Qualification & experience; Relevant degree or diplomaAn actuarial science or math background is an added advantageStrong Microsoft word & excel experienceStrong in records management & administrationAt least two year’s experience in operations in the insurance industry

We are looking for an organised, respectful and confident team leader who is competent in sales, marketing and customer service. This person should be willing to delegate and oversee execution of each task in a fair an objective manner. We are looking for a leader who is exemplary and goal oriented. Responsibilities Unit Targets:  Achieve monthly sales and collections targets Manage Unit Staff Directly oversee, support, and develop Unit staff to run a high performance 6 person team. Leadership & Problem Solving  Build and maintain an excellent work environment for the team to develop individual potential and achieve demanding targets. Lead and Manage all Unit functions, logistics and performance issues. Service Delivery  Deliver first rate customer service Relationships Building  Build excellent relationships with customers and opinion leaders in catchment area. Reporting  Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities Perform such other tasks and duties as the Company may from time to time designate as forming part of this job description   Requirements 1-2 years of leadership experienceExperience in a financial institution A degree in a business related fieldTeam supervisors in micro finance institutions are encouraged to apply   Key Competencies   Customer Handling Sales and Business Development Enforcement of contract and repayment obligations

Our client is currently looking to hire a Clients Manager / Personal Assistant. Requirements : Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, or equivalent.At least 1-3 years’ experience in Administration, Customer Service, Sales & MarketingPossessing good communication skillsDetailed-oriented, well-organized, courteous, conscientious, resourceful and proactive with sense of urgency in completing the tasks assigned.Good working attitude, mature personality, team player and able to work under a minimum supervision.

Our client is looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.   Call Center Agent Job Responsibilities Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Qualifications for the Call Center Agent JobA Diploma in IT or any related fieldAt least 1 year of Customer Service Experience.Must have worked in call centreProficient in CRMPresentable & Should be a fast thinkerQuality Focus.Problem Solving.Market Knowledge.Documentation Skills.Listening skills.Telephone Skills.Resolving Conflict.Analyzing Information.Multi-tasking

   Our Client is currently recruiting customer service executives. Job Responsibilities:  · Cold calling clients · Perform analysis of marketing and sales data · Seek and analyze competitor marketing and sales materials both on and offline · Enter contact information into contact management systems · Provide support to social media efforts · Administrative and Support roles Requirements for the customer service executive job · At least 3 months experience in a call centre  · This person should have excellent verbal and written communication skills, with extensive knowledge of Web and social media. · Marketing, Sales or any other Business related qualification